Privacy Policy
Last updated: December 2025
Design Connexion LLC (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, services, and messaging platforms. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information only when it is necessary to provide our services. This may include:
• Name, company name
• Email address and phone number
• WhatsApp numbers used for messaging services
• Business and account-related information
• Technical data such as IP address, browser type, and usage logs
We collect information in a fair and lawful manner, with your knowledge and consent.
How We Use Your Information
We use the collected information to:
• Provide and manage CPaaS services (WhatsApp, SMS, Email, messaging APIs)
• Onboard and support clients using our messaging portal
• Deliver marketing, communication, and campaign services
• Respond to enquiries and provide customer support
• Comply with legal, regulatory, and platform (Meta/WhatsApp) requirements
We do not use personal data for purposes other than those stated above.
Cookies
We use cookies to ensure our website functions correctly and to improve user experience. Cookies may collect limited technical information such as browser type, device information, and usage data.
We do not use cookies for advertising or tracking users across third-party websites. You can manage or disable cookies through your browser settings, however this may affect certain website features.
WhatsApp & Messaging Data
When using WhatsApp or other messaging services through our platform:
• Messages are processed solely to deliver the requested communication services
• We do not read, monitor, sell, or misuse message content
• Message data is processed via the WhatsApp Business Platform and Meta APIs in accordance with Meta and WhatsApp policies
Clients are responsible for ensuring that end users have provided explicit opt-in consent before receiving any messages. End users may opt out of communications at any time, and such requests must be honored by the client.
Data Storage & Security
We retain personal information only for as long as necessary to provide our services or meet legal
requirements.
We use commercially acceptable security measures to protect data against:
• Unauthorised access
• Loss or misuse
• Disclosure or modification
Data Sharing
We do not sell or publicly share personal information.
We may share data only:
• With trusted service providers required to operate our platform
• When required by law or regulatory authorities
• To comply with Meta, WhatsApp, or other platform policies
• With Meta Platforms, Inc. and WhatsApp, as required to deliver messaging services
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices or content of external sites.
Your Choices & Rights
You may contact us to:
• Request access to the personal data we hold about you
• Request correction or updates to your information
• Request deletion of your data, subject to legal and regulatory requirements
End users may opt out of receiving communications at any time by following the opt-out instructions provided in the message or by contacting the business directly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with
an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle data, please contact us:
Design Connexion LLC
Website: https://dcxn.design
Email: info@dcxn.design
